Give your team time back.
Automate repetitive coordination, intake, follow-up, and knowledge retrieval.
Canadian AI engineering partner
AI employees that fit the way your business works.
We design, integrate, and operate practical AI agents that work with your data wherever it lives—from internal tools and private databases to documents, calls, and customer systems.
Based in CanadaSelf-hosted or managedSecurity-first
AI OPERATIONS DESK LIVE
Customer callsIntent understood instantly
✓Agent takes actionBooks, routes, or resolves
Your systems updateCRM · Calendar · Dispatch
✓24/7response coverage
↳ Humanescalation ready
Built for outcomes, not demos
Meet customers where they are.
Provide fast, consistent service by phone, chat, email, or text—without losing the human option.
Build on your real systems.
Connect the tools and processes you already depend on instead of creating another silo.
Selected prior experience
Built on experience with teams at
RackspaceYahooRecursionSamsung
Prior professional experience of Caleb Phillips through employment and professional-services engagements. These organizations are not presented as clients of Sleeping Bear Development, and no endorsement is implied.
What we build
From first workflow to a managed AI workforce.
We handle the difficult middle between an AI prototype and a dependable part of your operation.
01
Custom agent & data integration
Agents that securely work with your data wherever it lives—without forcing another silo.
- Documents, databases, warehouses, and private networks
- CRM, ticketing, calendar, email, and custom APIs
- Retrieval systems grounded in company knowledge
- Human approvals and escalation paths
02
Fully managed AI employees
White-glove solutions with your choice of managed, self-hosted, or hybrid deployment.
- Secure managed hosting and support
- Self-hosted LLMs and private inference
- Evaluation, monitoring, backups, and updates
- Model and vendor independence
03
Security, compliance & governance
Practical controls that help teams adopt AI responsibly and prepare for customer and auditor review.
- SOC 2 readiness and control implementation
- Data residency, retention, and vendor assessments
- Least-privilege access and audit trails
- Guardrails, evaluations, and AI usage policies
Deployment on your terms
Your cloud, our cloud, or no cloud at all.
We choose infrastructure around your security, latency, data-residency, and cost requirements—not around a preferred vendor.
MODEL FREEDOM
Use leading hosted models, open-weight models, or self-hosted LLMs. We benchmark the options and keep the architecture portable.
A better front desk
Every call answered. Every request routed.
Many local businesses lose work because the phone rings while everyone is busy. We build AI receptionists around your actual procedures—not a generic script.
01
Handle routine requestsAnswer FAQs, collect details, qualify leads, and provide status updates.
02
Book and dispatchSchedule appointments, route urgent calls, and coordinate field teams.
03
Know when to hand offEscalate sensitive, uncertain, or high-value conversations to a person.
Designed around your operation
✚Medical clinicsIntake & scheduling
⌂Home servicesQuotes & dispatch
✈AviationInformation & routing
⚒TradesLead capture & follow-up
◉Privacy-aware by designData handling, retention, permissions, and human oversight are considered from day one.
How we work
Start small. Prove value. Expand safely.
No year-long transformation program. We find one painful workflow, ship a useful solution, and measure what changes.
Map the work
We learn the real process, exceptions, systems, risks, and success criteria.
Ship a working pilot
We integrate a narrow, high-value workflow with clear human oversight.
Manage and improve
We monitor quality, gather feedback, and expand only where the results justify it.
Security & trust
Responsible AI needs more than a privacy policy.
We help implement the technical controls, operating procedures, and evidence that customers, auditors, and your own team expect.
Least-privilege accessData residency & retentionEvaluation & auditabilitySOC 2 compliance support
We support SOC 2 readiness and control implementation; certification and attestation are performed by an independent auditor.
Have a process that should work better?